All items purchased 26th November to 31st December can be returned up until 31st January.
We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 30 days of receipt.
Your right to cancel can be exercised in writing by emailing us at email@example.com
Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a refund if you request one in writing within 30 days of receipt. We are sorry but personalised products, food and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 30days of receipt. It is important that items are returned in perfect condition, in original packaging and contents, so please take care of them and pack them appropriately.
We recommend you request a Proof of Postage certificate if you return your goods.
Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.
In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights
To report a faulty product, please email firstname.lastname@example.org